File Complaint Manila Post Office
Submit customer grievances and complaints about postal services quickly and efficiently
Quick Response: File complaints about postal services through customer hotline, email, or written complaint. Include tracking numbers and detailed information for faster resolution.
Customer Complaint Hotline
Available Monday to Friday, 8:00 AM - 5:00 PM
How to File a Complaint
Manila Post Office provides multiple channels for customers to submit complaints about postal services. Whether you're experiencing delivery delays, damaged packages, or poor service quality, we're committed to resolving your concerns promptly.
Gather Information
Collect all relevant details about your complaint including tracking numbers, receipt numbers, dates, and specific issues encountered.
Choose Filing Method
Select your preferred method: phone hotline, email, or written complaint form submission at our office.
Submit Complaint
Provide detailed information about your issue and include supporting documentation when available.
Follow Up
Track your complaint status and follow up if needed. Reference your complaint number for faster assistance.
Complaint Filing Methods
1. Phone Complaints
Call our dedicated customer service hotline to speak directly with a representative. This is the fastest method for urgent complaints that require immediate attention.
Phone Complaint Process
- Call the customer hotline during business operating hours
- Provide your tracking number or receipt details
- Explain your complaint clearly and concisely
- Request a complaint reference number for follow-up
- Ask for expected resolution timeframe
2. Written Complaints
Submit written complaints at our main office or mail them to our Manila Post Office location. Written complaints provide a formal record and are ideal for complex issues.
Written Complaint Requirements
- Complete complaint form with personal information
- Include tracking numbers and relevant receipts
- Provide detailed description of the issue
- Attach supporting documents or photos if applicable
- Sign and date the complaint form
3. Email Complaints
Send detailed complaint emails with all necessary documentation. Email complaints are processed within 24-48 hours during business days.
Common Complaint Categories
Package and Mail Issues
- Lost or missing packages - use our package tracking system
- Damaged items during shipping
- Delivery delays beyond expected delivery timeframes
- Incorrect delivery addresses
- Package handling problems
Service Quality Issues
- Poor customer service experience
- Long wait times at the office
- Incorrect information provided by staff
- Issues with mail services quality
- Problems with PO Box services
Financial Complaints
- Incorrect shipping charges
- Money order processing issues
- Billing discrepancies
- Refund requests and processing delays
Important Information to Include
- Tracking Numbers: Always provide tracking or reference numbers
- Dates: Include when the issue occurred and when services were used
- Details: Provide specific information about what went wrong
- Impact: Explain how the issue has affected you
- Resolution: Suggest what outcome you're seeking
Complaint Resolution Process
Our complaint resolution team follows a structured process to ensure fair and timely handling of all customer grievances:
- Initial Review: Complaints are logged and assigned within 24 hours
- Investigation: Our team investigates the issue thoroughly
- Communication: We keep you updated on progress
- Resolution: Solutions are implemented and communicated
- Follow-up: We ensure satisfaction with the resolution
Response Times
We strive to resolve complaints efficiently while maintaining thorough investigation standards:
Simple Issues
1-3 business days
Basic service complaints and information requests
Complex Issues
5-10 business days
Package investigations and service quality issues
Financial Issues
10-15 business days
Billing disputes and refund processing
Lost Items
15-30 business days
Comprehensive investigations for lost packages
Additional Resources
For more information about our services and frequently asked questions, visit our comprehensive resource pages:
Office Hours for Complaint Filing
Visit our office during regular business hours to file complaints in person. Our customer service desk is available Monday through Friday, 8:00 AM to 5:00 PM. For directions, check our detailed location guide or LRT transportation options.
Prevention and Tips
To minimize issues with postal services, consider these preventive measures:
- Use proper packaging for fragile items
- Verify addresses before shipping
- Keep receipts and tracking numbers
- Understand our postal ID requirements
- Choose appropriate service levels for your needs
- Consider express mail options for urgent items
For ongoing updates about service improvements and facility restoration, monitor our official announcements. Learn more about our institutional history and commitment to customer service excellence.