Manila Post Office Customer Service
Get professional help and support for all your postal needs. Our customer service team is here to assist with inquiries, complaints, and guidance.
How to Contact Manila Post Office Customer Service
The Manila Central Post Office provides multiple channels for customer support to ensure you receive the assistance you need. Whether you have questions about mail services, need to track a package, or want to file a complaint, our team is ready to help.
Phone Support
Main Line: (02) 8527-6241
Hours: Monday to Friday, 8:00 AM - 5:00 PM
Best for urgent inquiries, package problems, and immediate assistance.
In-Person Visit
Location: Liwasang Bonifacio, Manila
Hours: Check our operating hours
Visit our customer service counter for personalized assistance and document processing.
Email Support
General Inquiries: info@phlpost.gov.ph
Response Time: 24-48 hours
Ideal for non-urgent questions and detailed inquiries about postal services.
Common Customer Service Requests
Our customer service team handles a wide variety of inquiries and requests. Here are the most common services we provide:
Package Tracking
Get real-time updates on your package status and delivery information.
Complaints
File formal complaints about service quality or delivery issues.
PO Box Services
Information about PO Box rental and management.
Money Orders
Assistance with money order transactions and inquiries.
International Mail
Support for international shipping and customs requirements.
Shipping Rates
Information about current postal rates and pricing.
Quick Service Tips
For faster service, please have your tracking number, postal ID, or relevant documents ready when contacting customer service. Visit our FAQ section for answers to common questions.
Customer Service Hours and Availability
Manila Post Office customer service operates during regular business hours to serve you better:
- Phone Support: Monday to Friday, 8:00 AM - 5:00 PM
- In-Person Service: Monday to Saturday, check current hours
- Email Support: 24/7 submission, 24-48 hour response time
- Holiday Schedule: Limited service on national holidays
Service Interruptions
Due to ongoing restoration work, some services may be temporarily limited. Please check our updates page for current service availability and alternative locations.
Preparing for Your Customer Service Contact
To ensure efficient service, gather the following information before contacting us:
- Tracking numbers for package inquiries
- Valid postal ID for identity verification
- Receipt numbers for money orders or registered mail
- Detailed description of your issue or question
- Preferred contact method for follow-up
Special Services and Support
Our customer service team provides specialized assistance for:
- Express Mail Service (EMS): Priority handling and tracking
- Bulk Mailing: Corporate and business shipping solutions
- Insurance Claims: Support for damaged or lost items
- Address Changes: Mail forwarding and redirection services
- Documentation: Postal receipts and delivery confirmations
Expected Response Times
Phone inquiries are handled immediately during business hours. Email responses typically arrive within 24-48 hours. For urgent matters requiring immediate attention, we recommend calling our customer service line directly.
Getting to Manila Post Office
If you prefer in-person assistance, Manila Central Post Office is easily accessible:
- Address: Liwasang Bonifacio, Manila (see detailed location)
- Public Transport: Multiple LRT stations nearby
- Directions: Complete travel guide available
- Parking: Limited street parking available
Our customer service representatives are trained to handle all aspects of postal operations and are committed to providing you with accurate, helpful information. Whether you need assistance with domestic mail, international shipping, or have questions about our services, we're here to ensure your postal experience is smooth and efficient.
For the most current information about service availability and any temporary changes due to the ongoing restoration of our historic Manila Central Post Office building, please contact us directly or check our restoration updates page.